Analyst, POS Support (Temporary 6 Months) | Analyst in Job Job at Reitmans in Montreal QC | 2932661

Provides technical and procedural support for the Point-of-Sale System;

Develops and maintains a high level of expertise with this system;

Provides first level and possibly second level telephone support to all stores across Canada;

Maintains client satisfaction by ensuring that response, updates and call resolution occurs within the team goals and objectives;

Takes call ownership for all service requests assigned for resolution;

Performs over-the-phone new store installations with store personnel and on-site technicians;

Provides detailed information within our call tracking system to ensure the issue is sufficiently documented for root call analysis;

Exchanges knowledge with colleagues through formal training and peer to peer interaction.

• Cegep education in Computer Science or equivalent
• Experience in the retail business and/or in a call centre environment (an asset)
• Excellent computer knowledge (Windows NT, XP)
• Strong communication and customer service skills
• Ability to work in a fast paced team environment
• Strong analytical and technical skills
• Available to work shifts on rotation (days, nights and weekends)
• Bilingualism in both official languages