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Data Analyst- Customer Service
Location:
Marlborough, MA
Description:
Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you. *Required to be in Framingham, MA office every Tuesday & Wednesday CUSTOMER SERVICE DATA ANALYST The Opportunity: Contribute To The Growth Of Your Career. Leverage customer data (e.g. from Service Now, Sprinklr and NICE inContact) to develop dashboards and provide ongoing reports. Develop reporting that answers strategic business questions and measures customer trends to support ways to grow/enhance TJX store brands' business. Develop a proactive methodology for effective data management by collecting, analyzing, and reporting on data sources. Work closely with Customer Service Team to prioritize business and information needs. Improve and customize current data solutions to meet business functional and non-functional requirements. Identify, analyze, and interpret trends or patterns in complex data sets. Partner across Customer Service team to help identify opportunities for development and improvement of reporting and data visualization, becoming team expert in the space. Partner with Analytics team members to run end-to-end analyses of customer behavior to answer stakeholder business questions, from development of queries to analysis of results to supporting the development of stakeholder presentations or reporting. Build expertise in navigating internal Customer Service database. Develop and document the standard data reporting processes. Research new and existing data sources to contribute to new development, improve data management processes, and make recommendations for data quality initiatives. Produce weekly and period management reports for the Customer Service operational team and other areas of the business. Establish partnerships across various business functions within TJX. Who We Are Looking For: You. Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, Finance, or another quantitative field 1-3 years' experience in customer analytics, marketing analytics or consulting Experience working with large datasets to extract and manipulate data using analytical tools. Data Visualization (e.g. PowerBI or Tableau) required. SQL, Python, or other coding language good to have Ability to translate stakeholder/partner questions and needs into reporting solutions. Excellent analytical and problem-solving skills with a strong attention to detail Passion for understanding customer behavior and interest in building a career in the consumer insight and analytics functions. Curious, self-motivated problem solver Ability to prioritize multiple, complex projects in a collaborative fast paced environment. We care about our culture, but we also prioritize your needs! Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.This position has a starting salary range of $66,500 to $83,100 per year.Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: [[customString13]] Marlborough MA [[customString12]]
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More About this Listing: Data Analyst- Customer Service
Data Analyst- Customer Service is a Customer Service Customer Service Representative, Data Analyst Job at TJX Companies located in Marlborough MA. Find other listings like Data Analyst- Customer Service by searching Oodle for Customer Service Customer Service Representative, Data Analyst Jobs.
Data Analyst- Customer Service is a Customer Service Customer Service Representative, Data Analyst Job at TJX Companies located in Marlborough MA. Find other listings like Data Analyst- Customer Service by searching Oodle for Customer Service Customer Service Representative, Data Analyst Jobs.