This listing was posted on Manatal ATS.
Night Manager
Location:
Sun Peaks, BC
Description:
We're actively seeking a Night Manager for our esteemed client in the hospitality sector. If you have a strong background in hotel operations, exceptional leadership skills, and the ability to oversee night-time operations, we're eager to introduce you to this pivotal position within our client's esteemed hospitality team. Physical Requirement: Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting. Accountabilities: Operations: Champions quality service when assisting with guest check-ins, check-outs, and additional hotel standard special requests as it relates to their stay Oversees the overnight front desk operations and ensures established SOGs are executed in a professional and consistent manner Distributes keys, hotel amenities and resort-wide information Ensures remaining overnight incoming guest package requirements, including vouchers, traces, and amenities, are complete and ready for late/overnight guest arrivals. Shares Guest Service Best Practices with Guest Service Agents through ongoing coaching Takes note of opportunities to improve processes and remove barriers that weaken the guest experience Works toward continuously improving operational processes and provides ongoing suggested improvements to the Front Office Manager Audit Duties: Is accountable for End of Day Activities: Organizes and sorts Revenue Centre Transactions, including Food and Beverage Outlets and Front Office transactions; Supports with appropriate reporting Completes rebates and tracks meal and house accounts Balances gift card program Conducts No-Show reporting and revenue posting as required Completes regular security patrols of Hotel and Residences properties Supports Outlets Manager with security assistance as requested Provides Hotel Leaders with daily report printing for occupancy Readies F&B services for early departures as requested via BEO documents. Conducts critical audit from the previous day, checking for missing keys Guest Experience: Champions guest resolution using existing SOGs; and provides ongoing suggested improvements to the Front Office Manager Interacts with the guest throughout their stay, anticipating their needs and proactively resolving guest concerns Drives customer loyalty by building individualized connections with guests Acts as the Lobby Ambassador - Hotel & Guest Liaison Manages and owns the lobby, providing the best experience for guests and visitors alike Controls consumption of alcohol in the lobby; coaches team on the same Advises guests that pets are not permitted on seating and sleeping is not permitted in the lobby Diffuses potentially awkward and hostile situations; dispatches additional overnight Security as required Ideal Candidate: 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset Post-secondary education in accounting, hospitality, or related field Dedicated to working within a dynamic team that focuses on collaboration and guest experience Proficiency with computer systems required, such as Microsoft Office and Opera Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities Leadership skills with the ability to coach, redirect, and motivate team members What you can expect from them: They encourage individual initiative and a collaborative approach to delivering their guests' finest mountain resort experience. They value innovation and development that contribute to business success and personal growth. They also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountains summer and winter activities. A sneak peek into some of the perks and benefits their Full-Time employees enjoy: Full access Winter/Summer Season Lift, Trail and Golf passes 3 weeks of paid vacation Dining discounts within their hotel & resort outlets Benefits plan and additional wellness components, including Health Spending Account and EFAP Eligibility for their Pay for Performance incentive bonus program (after the qualifying period), awarded to their top performers Participation in the RRSP and matching DPSP programs Retail discounts in Resort owned outlets Reciprocal programs with partnering hotels Friends and family hotel rates Continued professional growth and development opportunities Every year they welcome guests and employees to their resort from a wide variety of backgrounds, and they are committed to building and sustaining a diverse and inclusive workforce. As an equal opportunity employer, they encourage applications from all qualified individuals.They acknowledge that they live, work, and play on the traditional territory of the Secwépemc People.
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More About this Listing: Night Manager
Night Manager is a Hospitality Night Manager Job at Power Recruitment located in Sun Peaks BC. Find other listings like Night Manager by searching Oodle for Hospitality Night Manager Jobs.
Night Manager is a Hospitality Night Manager Job at Power Recruitment located in Sun Peaks BC. Find other listings like Night Manager by searching Oodle for Hospitality Night Manager Jobs.