This listing was posted on Manatal ATS.
Reservations Manager
Location:
Sun Peaks, BC
Description:
We're actively seeking a Reservation Supervisor for our esteemed client in the hospitality industry. If you have a robust background in managing reservations, exceptional organizational skills, and the ability to oversee and optimize reservation processes, we're excited to introduce you to this pivotal role within our client's esteemed hospitality team. Physical Requirement: Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately working in an indoor setting. Accountabilities: Reservations Management: Develop and communicate revenue management strategies to reservations agents. Manage and monitor extranets to ensure accurate pricing parity. Produce and compile month-end data required for reporting purposes. Guest Experience: Direct day-to-day operations of the reservations department. Address guest inquiries and resolve reservation-related concerns promptly and professionally. Take ownership of group & tour reservation block management in collaboration with Sales Managers to ensure accuracy of rooming list data. Uphold a high level of customer service, delivering a personalized and memorable experience to guests. Departmental Execution & Excellence: Monitor and enforce compliance with reservation call quality standards. Oversee the reservation system to maintain accuracy, including room inventory and reservations management. Ensure timely communication of significant changes in daily arrivals and 7-day out forecasted occupancies to the Operations team for schedule planning. Training: Supervise, train, and monitor all reservation activities to ensure compliance with approved SOP processes. Review team member performance and facilitate ongoing development through feedback, coaching, mentoring, and other resources. Team Commitment and Collaboration: Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area information. Foster mutual trust, respect, and cooperation among team members, ensuring equitable treatment and an open-door policy. Manage the Reservations Agents, providing coaching opportunities to ensure continued growth and development for all reservations team members. Ideal Candidate: 1-3 years minimum Reservations or Front Office experience with a minimum of 2 years in a leadership role Experience in a hotel setting or related industry is required; Resort experience is a strong asset Must have the ability to supervise, mentor, train and motivate a team Passionate in delivering exceptional service with anticipation of guest needs Professional demeanor, focused individual with excellent attention to detail and numbers Excellent communication skills, both written and verbal Post-secondary education in hospitality or a related field preferred Proven technical skills with hotel reservation systems, third party online platforms; Opera and Synxis a strong asset. Advanced proficiency with computers systems required, such as Microsoft Office and Excel Highly responsible self-starter and collaborative team player, with the ability to remain calm under pressure in a fast-paced environment A level of financial acumen with ability to forecast and interpret trends What you can expect from them: They encourage individual initiative and a collaborative approach to delivering their guests' finest mountain resort experience. They value innovation and development that contribute to business success and personal growth. They also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountains summer and winter activities. A sneak peek into some of the perks and benefits their Full-Time employees enjoy: Full access Winter/Summer Season Lift, Trail and Golf passes 3 weeks of paid vacation Dining discounts within their hotel & resort outlets Benefits plan and additional wellness components, including Health Spending Account and EFAP Eligibility for their Pay for Performance incentive bonus program (after the qualifying period), awarded to their top performers Participation in the RRSP and matching DPSP programs Retail discounts in Resort owned outlets Reciprocal programs with partnering hotels Friends and family hotel rates Continued professional growth and development opportunities Every year they welcome guests and employees to their resort from a wide variety of backgrounds, and they are committed to building and sustaining a diverse and inclusive workforce. As an equal opportunity employer, they encourage applications from all qualified individuals.They acknowledge that they live, work, and play on the traditional territory of the Secwépemc People.
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Manatal ATS
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Reservations Manager
Reservations Manager is a Executive Manager Job at Power Recruitment located in Sun Peaks BC. Find other listings like Reservations Manager by searching Oodle for Executive Manager Jobs.
Reservations Manager is a Executive Manager Job at Power Recruitment located in Sun Peaks BC. Find other listings like Reservations Manager by searching Oodle for Executive Manager Jobs.