Customer Service Representative (Fully Remote)
Location:
Ottawa, ON
Description:
AO Globe Life is one of the largest providers of supplemental coverage to labor unions, credit unions, and associations. We are licensed in 49 states, the District of Columbia, Canada, and New Zealand. A wholly owned subsidiary of Globe Life which is a S&P 500 company traded on the New York Stock Exchange under the symbol GL. In this role, you will assume a vital position in securing families’ financial well-being. Typical day-to-day tasks include: Conducting virtual consultations with clients. Assessing clients’ needs and imparting knowledge on solutions. Cultivating lasting client relationships through consistent, periodic check-ins. Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but are not limited to: No cold calling Qualified lead program (no cost to you) – We have relationships with 30,000+ Groups nationwide with millions of members needing our services Conventions and incentive trips Production awards Advancement based on performance Weekly advance and bonuses Lifetime renewals Benefits (Health Insurance, Life Insurance) Union-backed contract Mentorship and complete training Industry-leading tools and technology access Work from home (web conference-based presentations) The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Requirements: 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above-and-beyond service Excellent time-management and prioritization skills Familiarity with CRM system Looking for candidates who hold the below characteristics: Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Trainable. Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more! If you are a hard-working, motivated team player, this may be an opportunity for you!Powered by JazzHR
Company:
American Income Life Ao
Posted:
April 3 on The Resumator
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More About this Listing: Customer Service Representative (Fully Remote)
Customer Service Representative (Fully Remote) is a Customer Service Customer Service Representative Job at American Income Life Ao located in Ottawa ON. Find other listings like Customer Service Representative (Fully Remote) by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative (Fully Remote) is a Customer Service Customer Service Representative Job at American Income Life Ao located in Ottawa ON. Find other listings like Customer Service Representative (Fully Remote) by searching Oodle for Customer Service Customer Service Representative Jobs.