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Bilingual Accounting Software Specialist | Accountant in Accounting & Finance Job at Sutherlan1

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Bilingual Accounting Software Specialist

Location:
Windsor, ON
Description:

Intuit is a financial software company that provides business with financial and tax management solutions - as well as Canadian consumers and accounting professionals.As a tier 1 Customer Support/Software Support Representative, you will be responsible for taking calls from accounting professionals and small business proprietors that will need assistance with software related issues such as data entry issues, daily balances in relation to their financial management software. You will also be assisting customers who are experiencing difficulty in the installation of the program and maintenance of the software package. This includes detailed documentation of the product, and issue that company owners may have.All interactions with customers are done both by phone and email will be conducted in English and/or French.Core assignments include: Providing exceptional customer service by simply holding a conversation with customer. Asking probing questions that will help you assist with the customer’s needs. (Simply thinking outside of the box) Providing software support to professional level customers by answering inquiries, solving problems, and troubleshooting issues using provided scripts and published materials Meeting internal and client targets in the areas of Contact Resolution, Customer Satisfaction, and Documentation Compliance The Perfect applicant will possess the following skills: Fluency in English and French Expertise to operate independently and efficiently to meet deadlines Expertise to understand the concept of daily financial interactions Self-Motivated, detail-oriented and organized Experience dealing with daily cash intakes Any accounting and financial management software experience would be an asset Moderate to advanced computer and troubleshooting skills Outstanding communication e.g. interaction vs a Transaction HIVE231/17001338
Company:
Sutherland
Industry:
Accounting & Finance
Posted:
June 19 on Canadajobs
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More About this Listing: Bilingual Accounting Software Specialist
Bilingual Accounting Software Specialist is a Accounting & Finance Accountant Job at Sutherland located in Windsor ON. Find other listings like Bilingual Accounting Software Specialist by searching Oodle for Accounting & Finance Accountant Jobs.